Information On Coronavirus (COVID-19) for Cyprus Premier Customers
We are currently experiencing an extremely high volume of calls. Please rest assured that we will be contacting each and every agent regarding their customers travel plans as soon as we can, with in-resort repatriations and customers travelling in the following 7 days being our main priority. Please do not call or message us unless your customers are due to travel within the next week and you have not yet heard from us.
Agents whose customers are travelling with us within the next month will be contacted as soon as possible, as we are contacting agents by their customers departure date order.
We thank you for your patience and support during this time.
If you have any questions relating to Coronavirus (COVID-19) please check the FAQs below.
We appreciate your patience and can now update you on the status of your clients booking. As a fully ATOL bonded company, we can assure that your clients money is protected.
We appreciate that many of our customers are asking for cash refunds now and we are working hard with the airlines and hotels to process refund requests as quickly as possible. Unfortunately, due to the scale of the situation we are experiencing significant delays in doing so and this in turn impacts our ability to refund you.
We are following ABTA guidelines and they have sought urgent Government help to ensure the rules around refunds are fit for purpose in the current situation and have therefore introduced the Refund Credit Note (RCN).
A Refund Credit Note entitles your client to rebook a holiday at a future date, with no amendment fee or receive a cash refund at the expiry date of the note. It also retains the financial ATOL protection that your client had with their original booking. The RCN is attached, valid until March 31st 2021 showing the amount of the credit note and they can use that against any holiday with Cyprus Premier from when flights resume, up to and including December 31st 2021.
We are delighted to confirm that we have frozen our 2020 room rates for 2021! Working closely with our hotel suppliers, who are happy to extend any offers, discounts and room upgrades etc.
Where no suitable alternative is possible, we will offer a refund of the money that has been paid to date, depending on the terms and conditions of your booking and we reserve the right to add a cancellation charge
Please see the advice given to customers on the ABTA website.
Your safety and peace of mind
Thank you for booking with us and trusting Cyprus Premier for the last 27 years. The current situation is a difficult time for both the tourism industry and the world. This is the time to support each other, ensure we do not lose hope in travel and only hope customers continue with their holiday plans when it is safe to do so for everyone.
We are working closely with the government, health organisations and all suppliers to ensure we are following the latest advice as well as keeping our services up to date for you and ensuring that our customers are safe and that we are doing everything we can to help any customers affected.
How can I check the status of a holiday?
You will be contacted in due course if any changes are applied to your customers holiday booking. If your customers are travelling within the next week and have not yet been contacted, please call Customer Services on 0345 512 0800.
Package Holiday Bookings
We are contacting everyone in departure-date order.
Departures after 31st May
We will keep you updated on the current situation and if any changes are required nearer the time of your customers departure, a member of our team will be in contact with you to discuss their booking.
If you would like to reschedule your hotel-only booking for an alternative date, duration and board basis for the same dates for 2021 we are able to offer you the same booking price. For amendments to different months, duration or board basis, extra charges may apply.
If you have booked a flight-only booking with us, then please check the current status of your customers flight with the airline directly, as cancellations / schedule changes are dependent on the conditions of the individual airline. Once we receive information from the airlines regarding your customers booking, you will be notified as soon as possible.
Car Hire & Transfer Only Bookings
Agents can rearrange their transfers and car hire bookings, or alternatively you can cancel and receive a full refund.