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For answers to frequently asked questions about your holiday please click the buttons below:

Frequently Asked Questions

Before You Book

  • Manage My Booking

    In order to manage your booking that you have made with us, Please click here to access our client area where you can:

    • View your booking summary – please check details are correct and advise us of any errors
    • View and print your confirmation invoice
    • View and print your ATOL certificate
  • How do I Pay My Balance?

    Your balance payment is due 8 weeks prior to your departure. The due date and the amount will be displayed on your Booking Confirmation. We do not automatically deduct the balance payment from your card or send a reminder, so please diarise the due date.

    To further improve our service and efficiency, we are currently working on an integrated balance payment system via our website. In the meantime, please telephone the Call Centre on 0800 170 0167, quoting your reference number. Debit or Credit cards (except American Express) can be used with no fee. We will then email you your travel document, which is all you need for your flights, transfers and hotel, together with other useful information regarding your travel arrangements.

    CALL 0800 170 0167 TO PAY

  • How do I Select my Seat?

    Please click the link below to access information about seat selection and how to book your seat with the airline:
    Select Your Seat

  • What is my PNR Number?

    A PNR number is a unique combination of digits that allows the airline to easily identify your flight reservation. You can use this to check-in online, or to add extras such as meals or extra legroom seats. The PNR number can be found on the invoice issued to you when your final balance has been paid. If you have any difficulties finding this please contact our Customer Service team on 0800 170 0167.

    Find Your PNR Number 

  • What is my Luggage Allowance?

    When flying into Ercan airport both hand and hold luggage is included for every passenger over the age of 2, with a reduced entitlement for infants. When flying info Larnaca airport only hand luggage is included, hold luggage can be purchased during the booking journey or from the airlines’ website.

    Luggage Allowance Information

  • How do I Register my API Information?

    Advance Passenger Information, or API, is a requirement of some countries for visitors to provide their passport details before they travel. Please click the link below for instructions relating to Advanced Passenger Information.

    Register Your API Information

  • How do I Arrange Assistance at the Airport?

    Assistance at the airport can be arranged by contacting our Customer Services Department on 0800 170 0167.

  • Visas and Passports

    British passport holders do not need a visa to travel to North Cyprus; you will automatically be granted a 30 day visitor visa on entering the country. If you do not have a British passport please contact the TRNC London Representative's Office on 0207 631 1920.

  • I Need to Cancel my Holiday

    If you need to cancel your holiday, please email our Customer Services Department at A full copy of our cancellation policy can be found under our Terms and Conditions

On Holiday

  • Who will greet me on arrival in Cyprus?

    Once you have collected your luggage and gone through customs, you will be met by our representative holding a “Cyprus Premier” board. They will direct you to your transfer vehicle.

  • What time will my return coach transfer pick me up?

    You will be advised at your welcome meeting (held the morning after arrival) of the collection times for your return coach transfer. If you do miss the meeting the times are usually available as a printed list either on the hotel notice board, or from reception.

  • How do I upgrade my room or board basis?

    To upgrade your room or board basis whilst you are in resort, please contact your Cyprus Premier Representative. This can be done free of charge from Reception, alternatively their details may also be found on the information board in the hotel.

  • How do I contact my representative?

    Your Cyprus Premier Representative can be contacted free of charge from the hotel reception. You may also find their details on the information board in the hotel.

  • My flight leaves late at night. How do I request a late check out?

    If you would like a late check-out please ask at hotel reception. This is usually subject to room availability, and there may be an extra charge.

  • How do I obtain medical assistance?

    Common ailments in North Cyprus can usually be resolved through a visit to the Eczane (pharmacy). If a doctor is required, and there is not one available on site, hotel reception will be able to direct you to the nearest surgery - an appointment is not usually necessary. In an emergency, you can call 112 for an ambulance. Please note that all medical care or hospitalization in North Cyprus must be paid for - the country is not covered by the European Health Insurance scheme (EHIC), so please ensure you have adequate travel insurance cover in place before you travel.

  • How do I book a North Cyprus tour?

    Tours can be booked with your Cyprus Premier representative at any point during your stay. They will explain what is available at the welcome meeting the morning after arrival; alternatively, details can be found on the hotel notice board.

When You Get Back

  • How do I submit a complaint?

    A complaint can be submitted in written form via email to our Customer Services Department at

  • How do I claim for my flight delay?

    Unfortunately, we do not have control over flights, and inevitably on occasion some delays will occur. In this instance, if you wish to make a claim, you will need to contact your airline directly. If you wish for assistance in this matter please contact our Customer Services Department on 0800 170 0167.

  • My luggage was damaged or lost, how can I make a claim?

    If your luggage is lost or damaged you must inform the airport “Lost Luggage” desk before you leave the terminal building. Please also inform the transfer representative, and your travel insurance company as soon as possible.

  • How do I make an insurance claim?

    You must inform your insurance company as soon as possible if you think you will need to make a claim. You must retain all relevant receipts and documentation to support any claim that is made.

Need some assistance?

You can contact us to change your booking details at any time. Please let us know if anything is incorrect as soon as possible.

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